Privacy Policy

Introduction

KLEINHILL LLC (“Kleinhill”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit caloriecafe.com (the “Website”), submit an enquiry, subscribe to our updates or otherwise interact with us online.

By using the Website you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Website or submit personal information to us.

Who We Are

The company responsible for the processing of your personal information is:

Kleinhill is a privately held investment and holding company focused on the restaurant and hospitality sector. You can contact us about privacy matters by email at [email protected].

Information We Collect

Information you provide to us

• Contact enquiries: first and last name, email address, phone number (optional), area of interest and the content of your message.
• Newsletter subscription: your email address.
• Correspondence: any information you choose to include when you communicate with us by email, phone or otherwise.

Please do not send us sensitive information (such as government identification numbers, bank account or card details, health information) through the Website. We do not request such information online.

Information collected automatically

• Technical data such as IP address, browser type and version, device type, operating system, language settings and time zone.
• Usage data such as pages visited, time spent on pages, referring website, links clicked and the date and time of your visit.
• Information collected through cookies and similar technologies, as described in the “Cookies and Similar Technologies” section below.

Information from third parties

If you reach the Website through an online advertisement, our advertising partners (for example Google) may provide us with aggregated or pseudonymous information about ad interactions, such as clicks and conversions. This information does not directly identify you.

How We Use Your Information

We use personal information for the following purposes:

• to respond to your enquiries and communicate with you about potential business relationships;
• to send newsletters and company updates you have requested, which you can unsubscribe from at any time;
• to operate, maintain, secure and improve the Website and its content;
• to measure the effectiveness of our advertising campaigns, including through Google Ads, where you have consented to advertising cookies;
• to detect, prevent and address fraud, spam, abuse and security incidents;
• to comply with legal obligations, resolve disputes and enforce our agreements.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.

Legal Bases for Processing

Where data protection laws such as the EU or UK General Data Protection Regulation (GDPR) apply, we process personal information on the following legal bases:

• Consent — for newsletter subscriptions and non-essential cookies. You may withdraw consent at any time.
• Steps prior to entering into a contract — when you ask us to respond to an enquiry about a potential business relationship.
• Legitimate interests — to operate and secure the Website, prevent misuse and improve our services, provided these interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with applicable law.

Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit a website. We use the following categories:

• Strictly necessary cookies — required for the Website to function, for example to keep the session secure, protect forms against misuse and remember your cookie choices. These cannot be switched off.
• Analytics cookies — help us understand how visitors use the Website so that we can improve it. Used only with your consent.
• Advertising cookies — used by advertising partners such as Google Ads to measure conversions, limit how often you see an ad and, where permitted, show relevant ads on other websites (remarketing). Used only with your consent.

When you first visit the Website, a cookie banner allows you to accept all cookies, reject non-essential cookies or choose specific categories. You can change your choice at any time using the Cookie Settings link in the website footer. We support Google Consent Mode, which means Google tags adjust their behaviour according to your choice.

Google advertising

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to this Website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to this and other sites on the internet. You may opt out of personalised advertising by visiting Google Ads Settings, or opt out of third-party vendors’ use of cookies for personalised advertising at www.aboutads.info. More information about how Google uses data is available at policies.google.com/technologies/partner-sites.

You can also block or delete cookies through your browser settings. Blocking strictly necessary cookies may affect how the Website works.

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising without your consent. We may share personal information only with:

• Service providers who process information on our behalf, such as website hosting, email delivery, IT support and analytics or advertising providers, under contractual obligations of confidentiality and data protection;
• Professional advisers such as lawyers, accountants and auditors, where necessary;
• Authorities and other parties where required by law, court order or legal process, or to protect the rights, property or safety of Kleinhill, our partners or others;
• Successors in connection with a merger, acquisition, financing or sale of all or part of our business, subject to this Privacy Policy.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. Enquiries that do not result in a business relationship are generally deleted within 24 months of our last communication. Newsletter data is kept until you unsubscribe. We may retain information for longer where required by law or to establish, exercise or defend legal claims.

Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse and unauthorised access, including encrypted connections (HTTPS), restricted access to stored submissions and protection of our forms against automated abuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• object to or restrict certain processing, and withdraw consent at any time;
• request a portable copy of your information;
• opt out of the sale or sharing of personal information and of targeted advertising, where such rights apply;
• lodge a complaint with a data protection authority.

U.S. state privacy rights

Residents of California and other U.S. states with comprehensive privacy laws may have the rights described above. We will not discriminate against you for exercising any of these rights. You may designate an authorised agent to submit a request on your behalf, and we may need to verify your identity before responding.

To exercise your rights, contact us by email at [email protected]. We respond to verified requests within the time required by applicable law. You can unsubscribe from our newsletter at any time by using the link in any email or by contacting us.

Do Not Track and Global Privacy Control

Some browsers transmit “Do Not Track” or Global Privacy Control (GPC) signals. Where required by applicable law, we treat a GPC signal as a valid request to opt out of the sale or sharing of personal information for that browser. You can always control non-essential cookies through our Cookie Settings.

Children’s Privacy

The Website is intended for adults and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Data Transfers

Kleinhill is based in the United States, and our service providers may process information in the United States or other countries. Where we transfer personal information from the European Economic Area, the United Kingdom or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Where changes are material, we will take reasonable steps to inform you.

Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact us: